Resolving disputes

It can always happen that something doesn't go quite as planned. Have you got a complaint? Please let us know by sending us an email at Since the 15th February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.